Shipping Policy
Veiled Hayati Shipping Policy
Do we ship worldwide?
Yes we do! We currently ship worldwide! :)
What are our shipping rates?
We charge $9 for shipping in the U.S.!
The rates for countries outside of the U.S. are calculated by USPS and we do not get to control the International Shipping pricing.
Disclaimer: We acknowledge that our shipping rates may appear relatively higher, yet it's important to note that the rates imposed by shipping carriers on us are even more substantial. Unlike many other companies, we uphold a commitment to fair pricing and refrain from profiting from shipping expenses. Reducing shipping costs would pose significant challenges in our ability to allocate resources for expanding our product range. Your understanding and support in this matter are deeply appreciated as we strive to maintain transparency and value in our operations.
Shipment processing time
We endeavor to process and dispatch all of our orders within 24-48 hours. Although we are always trying to get your orders to you as fast as possible, once your order has been dispatched it is passed over to the courier and no longer in our control. Please note, shipping times are an estimate and can take longer depending on external circumstances.
Which courier do we use to ship our items?
Currently, we only ship through USPS.
Shipment confirmation and order tracking
You will receive a shipment confirmation email as soon as your order is confirmed and tracking details once your order has been shipped. If you haven't received your order details in your regular email inbox, please be sure to check your spam inbox. If you are still unable to find your tracking details, contact our support team by email via veiledhayati@gmail.com for further assistance.
What are the estimated delivery times?
USPS Priority shipping (US) - 1-3 business days
USPS Priority Mail International (Canada) - 6-10 business days. For worldwide orders, estimated delievery times are shown whilst checking out.
Please note: All shipping timelines are an estimate and can be affected by delays which are out of our control. We reserve the right to delay delivery and shipment and are not liable to compensate customers for delays beyond the estimated delivery time.
Customs, duties, and taxes
Veiled Hayati is not responsible for any customs and taxes applied to your order outside of the US. All fees (tariffs, taxes, etc.) imposed during or after shipping are the responsibility of the customer.
Please be aware that once your order reaches the destination country, customs can also affect how long it takes to be delivered to you. We have no control over how long customs take to check and release your items.
Missed deliveries
If you miss your delivery, the courier should leave a card notifying you of a delivery attempt and provide details for possible re-delivery. If the courier has failed to leave a card, re-delivery can be arranged online using your tracking number. Please find your tracking number in the email sent to you and arrange this before contacting us for assistance.
If you fail to collect your parcel from the courier company, after a period of time it will usually be returned back to us, and we will refund you for the items purchased, not postage costs. We are not responsible for shipping the item back out to you. However in some cases, failure to collect your order can result in your parcel getting lost and we are not obliged to refund you if this happens.
Incorrect shipping details
It is the customer's responsibility to enter the correct delivery address and name when ordering. Veiled Hayati is not responsible if an incorrect address is entered. In this event that this happens, orders are usually returned back to us and the customer will be refunded for their item purchased, not the postage cost. We are not responsible for shipping items back out to customers if they are returned to us. If you wish to change address details after making a purchase, this may be possible depending on whether or not your order has been dispatched.
Damages
Veiled Hayati is not liable for any products damaged or lost during shipping. If you received your order damaged, please directly contact the shipment carrier or our support team to file a claim. Please save all packaging material and damaged goods before filing a claim.