Refund and Return Policy

At Veiled Hayati, we are committed to providing high-quality garments and a transparent shopping experience. We do not offer returns or exchanges at this time~ all sales are final. Please read our policy carefully before placing your order.

 

To ensure your satisfaction, we provide:

  • Detailed product descriptions

  • Comprehensive size charts

  • Guidance on measurements and sizing

We strongly encourage you to review all product details and confirm your sizing before making a purchase.

 

Defective or Incorrect Items

If you receive a defective item or the wrong product, please contact us within 2 days of receiving your order at VeiledHayati@gmail.com to request a resolution.

  • Requests made after this 2-day period will not be accepted

  • If approved, you must ship the item back within 2 business days

  • Requests will be cancelled if the item is not shipped within 1 week.

Note: Any visible chalk or fabric marker marks are not considered defects. These markings are part of the tailoring process and are used to guide cutting and stitching. They are completely washable, non-damaging, and expected to be removed with your first wash. As with any new garment, we recommend washing all items before wearing.


Shipping and Address Accuracy

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout. This includes apartment or unit numbers, street names, postal codes, and contact information.

If a package is returned due to an incomplete or incorrect address, or failure to respond to carrier contact attempts:

  • No refunds will be issued

  • Customers may request a re-shipment and will be responsible for additional shipping fees

To prevent issues, please double-check your shipping information and monitor email or SMS updates from our delivery partners.

 

Customer Responsibility

It is your responsibility to:

  • Choose the correct sizing

  • Know your height and measurements

  • Review product details before purchasing

We do our best to provide all necessary information to support your decision.

 

 Cancellations

We reserve the right to refuse or cancel any order for any reason.

  • A 3% cancellation fee will be applied to all refunded purchases.

 

Damaged or Worn Items

Veiled Hayati is not responsible for any damage or wear to products after they have been received.

  • If your item is faulty upon arrival, you must contact us on the same day of delivery to be eligible for assistance.