Refund and Return Policy

Where elegance, modesty, and transparency meet

At Veiled Hayati, every piece is crafted with intentionality, care, and love. To ensure a clear and honest shopping experience, please review all policies below before placing your order.

All sales are final. We do not offer returns or exchanges.

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♡ Before You Order

 

To help you choose the perfect piece, we provide:

❥ Detailed product descriptions

❥ Comprehensive size charts

❥ Measurement guidance and personalized support

We strongly encourage you to confirm your measurements, read fabric notes carefully, and review all product details before completing your purchase.

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♡ Price Match & Sale Policy

 

Our pricing is intentionally crafted and our sales are very limited.

❥ We do not offer price matching

❥ We do not apply price adjustments for orders placed before or after a sale

❥ We do not match prices from outside platforms

❥ We only sell through our official website, so no external prices apply

By placing an order, you agree to the listed price at the time of purchase. Sale prices cannot be retroactively honored.

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♡ Defective or Incorrect Items

 

If the wrong item or a defective garment arrives, please email us at VeiledHayati@gmail.com within 2 days of delivery.

❥ Requests after 2 days cannot be accepted

❥ If approved, the item must be shipped back within 2 business days

❥ Requests will be cancelled if the item is not shipped within 1 week

Please note:

Chalk or fabric-marker lines are normal and not considered defects. These markings guide the tailoring process, are fully washable, and will fade after the first wash. As with any new garment, we recommend washing before wearing.

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♡ Shipping & Address Accuracy

 

It is the customer’s responsibility to provide a complete and accurate shipping address at checkout, including apartment/unit numbers, postal codes, and correct contact information.

If a package is returned due to an incorrect or incomplete address, or due to lack of response to carrier attempts:

❥ No refunds will be issued

❥ Re-shipment is available upon request, with new shipping fees paid by the customer

Please double-check your address and monitor your delivery notifications.

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♡ Customer Responsibility

 

By purchasing from us, you acknowledge your responsibility to:

❥ Choose the correct size

❥ Know your height and measurements

❥ Carefully review all garment details

We provide clear, thorough information to support your decision.

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♡ Cancellations

We reserve the right to refuse or cancel any order for any reason.

❥ Customer-requested cancellations include a 3% processing fee

❥ Orders already in production may not be eligible for cancellation

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♡ Damaged or Worn Items

 

Veiled Hayati is not responsible for any wear, tear, or damage that occurs after the item has been delivered.

❥ If your item arrives damaged, you must contact us the same day of delivery for assistance

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